Shipping Policy
1. Shipping Availability
We currently ship eligible orders to addresses within Canada.
Shipping availability, delivery times, and shipping charges may vary depending on the delivery address, product availability, order size, and other factors.
We do not currently ship orders outside Canada unless otherwise stated during checkout.
2. Shipping Costs
Orders of $55 CAD or more qualify for free shipping.
Orders under $55 CAD will be charged a standard shipping fee of $6.99 CAD.
3. Order Processing
Orders are generally processed within 1–3 business days after the order is placed.
Orders placed on weekends or Canadian statutory holidays may begin processing on the next business day.
Processing times may be longer during:
- Major promotional events
- Holidays
- Product launches
- High-volume periods
- Unexpected operational disruptions
Your order is not considered shipped until it has been transferred to the applicable carrier.
Once your order has shipped, you may receive a shipping confirmation email containing tracking information, where available.
4. Estimated Delivery Times
Most orders shipped within Canada are delivered within approximately 3–7 business days after shipment.
Delivery times may vary depending on:
- Shipping method
- Delivery location
- Carrier conditions
- Weather conditions
- Holidays
- Other factors outside our reasonable control
Delivery timeframes are estimates only and are not guaranteed.
Business days generally exclude weekends and Canadian statutory holidays.
5. Tracking Your Order
Where tracking is available, tracking information will be provided after your order has shipped.
You can use the tracking information provided in your shipping confirmation email to check the status of your shipment.
Please allow some time for tracking information to become available after the carrier receives your package.
6. Delivery Delays
Estimated delivery dates are provided for convenience and are not guaranteed.
Delivery may be delayed due to circumstances including:
- Severe weather
- Carrier delays
- Transportation disruptions
- High shipping volumes
- Holidays or peak periods
- Remote delivery locations
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
We will make reasonable efforts to assist with shipping issues and provide available tracking or carrier information.
7. Shipping Address
Please carefully review your shipping address before completing your order.
We may not be able to change the shipping address after an order has been submitted.
If an order is shipped to an incorrect or incomplete address provided by the customer, delivery may be delayed, returned, or require additional shipping charges.
Where permitted by applicable law, additional costs resulting from incorrect shipping information may be the responsibility of the customer.
8. Failed or Missed Deliveries
If a carrier is unable to complete delivery, the carrier may leave delivery instructions, attempt delivery again, or direct the package to an appropriate pickup location.
If a package is returned to us because it could not be delivered due to an incorrect address, refusal, or other circumstances attributable to the customer, please contact Customer Support for assistance.
Additional shipping charges may apply for reshipment where permitted by applicable law.
9. Damaged Packages
Please inspect your package when it arrives.
If your package appears damaged, we recommend documenting the condition of the package and contacting Customer Support as soon as possible.
If a product is damaged during shipping, please contact us with your order information and, where possible, photographs of the package and product so that we can assist with an appropriate resolution.
10. Missing or Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check around your delivery location and with household members or building management.
- Check whether the carrier left a delivery notice or pickup instruction.
- Review the tracking information for additional delivery details.
- Contact the applicable carrier if appropriate.
- Contact Customer Support if you still cannot locate your package.
We will make reasonable efforts to assist with carrier investigations and available shipping information.
11. Product Availability and Partial Shipments
If an order contains multiple products, items may occasionally ship separately depending on product availability, fulfillment location, or other operational considerations.
You may receive separate shipping confirmations and tracking information for different portions of the same order.
If an item is unavailable or cannot be fulfilled, we will contact you regarding the available options.
12. Remote and Northern Locations
Orders shipped to remote, northern, or other locations outside major metropolitan areas may require additional delivery time.
Additional shipping charges or surcharges may apply to certain locations.
Any applicable shipping surcharge will be displayed during checkout where available.
13. Shipping Carriers
We may use one or more shipping carriers to fulfill orders within Canada, including:
- Canada Post
- UPS
- FedEx
- Other qualified delivery providers
The carrier used for an order may vary depending on the destination, product, shipping method, and fulfillment requirements.
Carrier availability may change without notice.
14. Shipping Restrictions
Certain products, addresses, or locations may be subject to shipping restrictions.
We reserve the right to limit or decline shipment where necessary due to:
- Carrier restrictions
- Product restrictions
- Regulatory requirements
- Operational limitations
- Remote delivery limitations
- Other applicable restrictions
If an order cannot be shipped to the address provided, we will make reasonable efforts to contact you regarding available options.
15. Taxes and Other Charges
Applicable Canadian federal, provincial, or territorial taxes may be charged based on the shipping destination and applicable law.
Any applicable taxes or shipping charges will be displayed during checkout before you complete your purchase.
Customers may be responsible for additional charges resulting from incorrect shipping information or special delivery requirements where permitted by applicable law.
16. Order Changes and Cancellations
We begin processing orders as soon as reasonably possible.
If you need to change or cancel an order, please contact Customer Support as soon as possible after placing your order.
We cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.
If an order cannot be cancelled, you may be able to return the product in accordance with our Return Policy and applicable law.
17. Shipping and Consumer Rights
This Shipping Policy provides general information about our shipping practices.
Nothing in this Shipping Policy is intended to:
- Limit or exclude any rights or remedies available to consumers under applicable Canadian laws;
- Exclude statutory consumer protections that cannot legally be excluded;
- Limit applicable warranty rights or other legal remedies.
Where applicable law provides rights or remedies that differ from this Shipping Policy, the applicable law will apply.
18. Contact Us
If you have questions about your order, shipping status, delivery issues, damaged packages, or other shipping-related matters, please contact our Customer Support team.
Address:
196 Drinkwater Road
Brampton, ON L6Y 4Z6
Canada
Email:
[email protected]
Phone:
+1 416-939-8442
Please include your order number and relevant shipping details when contacting us so that we can assist you more efficiently.